If you are having trouble with your connection between Google and Ziplet, here are some common issues and solutions:
|
Issue |
Solution |
| Google token requires a refresh |
Log out of your Google account (through Gmail) and log back in. Then, revisit Ziplet and attempt to log in with Google or connect Google through your Profile settings |
| Third-party cookie blockers |
Third-party cookies need to be enabled for Ziplet and Google to work together. Check if your browser has cookies enabled to allow this - a helpful guide for each browser is available here https://www.whatismybrowser.com/guides/how-to-enable-cookies/ Using an incognito browser will often prevent third-party cookies, which will not permit Google to be used to sign in to Ziplet. |
| Pop-up blockers | Google authorization is done in a pop-up box. Check if your browser is blocking pop-ups here https://www.whatismybrowser.com/detect/are-popups-allowed |
| Institution IT network blockers | Try using a home computer to see if that same problem arises - if so, you may need to ask your IT team to allow access or whitelist the https://ziplet.com domain |